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Frequently Asked Questions

Booking

How do I book the studio?

Select a rental package, choose your date and time, fill in your contact information, and pay online. You'll receive a confirmation email once your booking is complete.

What are the rental options?

Hourly (2-hour minimum), Half Day (4 hours), and Full Day (8 hours).

What payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed securely through Stripe.

What's included in the rental?

Studio space access for the duration of your booking. Lighting kit, backdrop collection, and props/styling kit are available as add-ons.

What should I bring?

Your own camera and equipment. The studio provides the space and any add-ons you've selected.

Scheduling & Changes

What is your cancellation policy?

Cancellations made more than 24 hours before your session receive a full refund. Cancellations within 24 hours are non-refundable.

Can I reschedule?

Each booking includes one complimentary reschedule. Once rescheduled, the booking is considered final and non-refundable. Additional rescheduling requests may be subject to a fee or forfeiture of the booking.

What happens if my booking isn't approved?

Your payment will be refunded in full to your original payment method.

What if I'm late?

Your booking time begins at your scheduled start time and does not extend for late arrivals. If you arrive more than 20 minutes late, your session may need to be rescheduled. One reschedule will be honored at no cost; additional reschedules may result in forfeiture of payment.

Can I extend my session?

If availability allows, additional time may be added. Extensions beyond 10 minutes are billed at the studio's hourly rate.

Studio Rules & Conduct

How many people can use the studio?

The recommended capacity is 4–6 people per session. Larger groups must be approved in advance.

What are your studio rules?

The studio is a professional creative space. The following are not permitted: smoking, vaping, or open flames; illegal substances or activities; weapons, violence, or explicit content; glitter, confetti, or materials that create excessive mess; standing on furniture not intended for use. Violation may result in immediate termination of your session without refund.

What condition should I leave the studio in?

The same condition you found it. All furniture and equipment must be reset and all trash removed. A cleaning fee starting at $150 may apply if the space is not returned to its original condition.

Who is responsible for damage to the studio?

The renter. All equipment, furniture, and fixtures must be handled with care. No items may be taped, pinned, or adhered to walls, and large items may not be moved without permission. Any damage will be charged accordingly.

Safety & Liability

Are there security cameras?

Yes, security cameras are installed in common areas of the studio for safety and protection. Cameras are not placed in private areas such as changing spaces. By booking or entering the studio, you consent to video recording.

Who is liable for injuries?

Cee By Design is not responsible for any injuries, accidents, lost items, or damages that occur during your session. By booking, you accept full responsibility for yourself and all individuals present in the studio.

Privacy & Security

Why do you need my photo ID?

For identity verification. Your ID is stored securely with encrypted cloud storage and restricted access. Only authenticated studio administrators can view it. ID images are deleted within 7 days of your completed session. You can request earlier deletion by contacting us.

Is my payment information secure?

Yes. Your card details go directly to Stripe, our payment processor, and never touch our servers. Stripe is PCI Level 1 certified — the highest level of payment industry security.

How is my personal information used?

Only to process and manage your booking — confirmations, cancellation notices, and contacting you about your session if needed. We do not sell, rent, or share your information for marketing purposes.

Can I request my data be deleted?

Yes. Contact us at info@ceebydesign.com and we will remove your personal information.

Do you use cookies?

Only essential cookies for authentication and session management. We do not use tracking or advertising cookies.

Still Have Questions?

Contact us at info@ceebydesign.com and we'll be happy to help.